Live Chat Solutions
   If you want to setup a complete online help desk solution to manage your online business activities may it be sales or technical support, Xploro is here with a wide range of the most powerful solutions which are feature packed and with a cutting edge over the others, in the market with extensive statistics and unmatched speed and reliability.

Features:
   
- Live Response features an easy to use interface for your site visitors to communicate with your staff members.
- With the Live Response staff monitor window you can monitor all active sessions under your department.
- Site visitors can instantly start a chat with online staff members and also select the appropriate department.
- Off Line message leaving service.
- Staff dashboard provides a snapshot view of various changes taking place in the organisation.
- Add notes for clients, once you add a note, the visitor is tagged with that information and Live Response displays it if that visitor visits your site again.
- Monitor active conversations of other staff members.
- Start a conference chat on active sessions.

Admin Area Features:
   
- Create Departments : One can create unlimited number of departments.
- Manage Users : Assign multiple users to multiple department.
- Logging : If enabled, the conversations carried out are logged and stored permanently, you can sort them out according to date and keep track of your staff performance and see exactly how your customers are being serviced.
- Extensive Statistics: You can see exactly how much time a staff member spent at answering requests and waiting for requests, you can also see specific actions carried out by staff members on any given date.
- Collaboration: Each staff member has his personal calendar and address book with which he can keep track of his daily tasks or add contacts.


                                                                                                                                                                                                               

 

 

 

 

 

 

 

 

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